Cancellation Policies

Every home with Keys2Casa Limited has a cancellation policy applied to it at the point of booking, which defines the terms of cancellation. Please see below our 3 standard cancelation policies.

Should a Host wish to customise a policy, please discuss with Keys2Casa directly.

Relaxed

Payment schedule

50% due at time of booking. Remaining balance due 7 days before arrival.

Cancellation policy

100% of paid prepayments refundable when canceled 5 days before arrival or earlier.

No refund for cancellation requested within 5 days of local check-in date and time.

Moderate

Payment schedule

50% due at time of booking. Remaining balance due 14 days before arrival.

Cancellation policy

100% of paid prepayments refundable when canceled 14 days before arrival or earlier.

50% of paid prepayments refundable when canceled between 7-14 days before arrival.

No refund for cancellation requested with 7 days of local check-in date and time.

 

Firm

Payment schedule

50% due at time of booking. Remaining balance due 30 days before arrival.

Cancellation policy

100% of paid prepayments refundable when canceled 30 days before arrival or earlier.

50% of paid prepayments refundable when canceled between 14-30 days before arrival.

No refund for cancellation requested within 14 days of local check-in date and time.

Covid-19 refund policy

We will refund you in full (unless explicitly stated otherwise at the time of booking) if you’ve made a booking with us but find yourself affected by one of the following:

  • It’s illegal for you to travel to your booked accommodation from your location

  • It’s illegal for you to stay in your booked accommodation

If you are not in one of the groups above, our usual terms & conditions and cancellation policies apply. See your booking confirmation email to check what your cancellation policy is. 

 

 

Frequently asked questions - Guests

How do I cancel my booking?

First, please make sure you have read and understood the cancellation policy that applies to your booking. Our policies' terms vary and may offer full, partial or no refund depending on how close your check-in date and time are and which platforms you book through.

How long does it take to get a refund?

If you are due to be processed a refund according to your cancellation policy, it should be with you within the next 5 to 7 days and is dependent on your bank’s processing times.

 

Can I change the dates of an existing booking?

Depending on the home availability, you might be able to change your booking dates, Keys2Casa will endeavour to assist these changes wherever possible. If you’d like to change your booking dates please email us. Please note that if your desired dates are not available, or the host is unable to accommodate a date change, your original booking dates will remain.