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Covid 19 Policy

If you’ve made a booking but can’t travel due to Covid-19 restrictions

Subject to the limitations on this page below, we will refund you in full (unless explicitly stated otherwise at the time of booking) if you’ve made a booking with us but find yourself affected by one of the following:

  • It’s illegal for you to travel to your booked accommodation from your location

  • It’s illegal for you to stay in your booked accommodation

If you are not in one of the groups above, our usual terms & conditions and cancellation policies apply. See your booking confirmation email to check what your cancellation policy is.



If you test positive before your trip

If you’ve tested positive for Covid-19 at a time that will stop you from travelling or you're having to self-isolate, we will help you amend your travel dates where possible. Please note that this is subject to home availability and host discretion.


If you require cancellation protection for these circumstances, we would encourage you to take the appropriate travel insurance for your trip.

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